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| Task | Importance |
|---|---|
| Observe signal lights on switchboards, and dial or press buttons to make connections. | 92% |
| Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. | 90% |
| Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. | 89% |
| Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. | 84% |
| Monitor automated systems for placing collect calls and intervene for a callers needing assistance. | 83% |
| Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information. | 82% |
| Update directory information. | 82% |
| Perform clerical duties such as typing, proofreading, and sorting mail. | 80% |
| Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. | 80% |
| Interrupt busy lines if an emergency warrants. | 78% |
| Provide assistance for customers with special billing requests. | 77% |
| Provide relay service for users who are deaf or hard of hearing. | 76% |
| Keep records of calls placed and received, and of related toll charges. | 76% |
| Promote company products, services, and savings plans when appropriate. | 73% |