Similar careers
Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.
A Telephone Operator manages and directs phone calls within an organization or for a telecommunications company. They provide assistance for emergency calls, directory inquiries, and often handle customer service-related queries.
Education: High school diploma or equivalent
Years in related career: None
On-the-job training: Short-term
Projected Growth: -26.6% (negative growth)
Annual job openings: 300
Direct AI exposure: 37% of tasks
Potential AI exposure: 74% of tasks
| According to the U.S. Bureau of Labor Statistics, average income (in USD) in 2025 was $42K per year. | ||||
|---|---|---|---|---|
| Bottom 10% | Bottom 25% | Median (average) | Top 25% | Top 10% |
| $32K per year | $37K per year | $42K per year | $52K per year | $63K per year |
| Compared to other careers: Median is $9.24K below the national average. | ||||
Telephone Operators typically work in office settings or call centers. They spend most of their time at a workstation with a telephone and computer, handling incoming calls. The role may involve shift work, including evenings, nights, and weekends, especially in organizations that require 24-hour service.
Telephone Operators are vital for efficient communication in various organizations. Their primary role is to manage and route calls to ensure that inquiries and information reach the correct destinations. They need to be quick, efficient, and able to handle a large volume of calls while maintaining a calm and professional demeanor.
This role requires excellent communication skills, as Operators often deal with diverse callers, including those in distress or requiring urgent assistance. They need to be adept at understanding and addressing callers' needs quickly and accurately. In addition to call handling, Telephone Operators must be comfortable with using telecommunication systems and maintaining call logs or records.
Although technological advancements have automated many aspects of this role, the human element remains crucial in situations where direct assistance or a personal touch is necessary. This career can be gratifying for those who enjoy helping others and are skilled at verbal communication.
Typically, a high school diploma is required for this role. Specific training for the position, often provided by the employer, is usually more important than post-secondary education.
Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.
