According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Examine passenger documentation to determine destinations and to assign boarding passes. | 96% |
| Trace lost, delayed, or misdirected baggage for customers. | 95% |
| Check baggage and cargo and direct passengers to designated locations for loading. | 95% |
| Provide boarding or disembarking assistance to passengers needing special assistance. | 95% |
| Confer with customers to determine their service requirements and travel preferences. | 91% |
| Announce arrival and departure information, using public address systems. | 90% |
| Provide clients with assistance in preparing required travel documents and forms. | 90% |
| Prepare customer invoices and accept payment. | 90% |
| Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. | 89% |
| Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries. | 88% |
| Maintain computerized inventories of available passenger space and provide information on space reserved or available. | 87% |
| Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements. | 87% |
| Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies. | 87% |
| Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. | 87% |
| Open or close information facilities. | 84% |
| Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. | 83% |
| Keep information facilities clean during operation. | 79% |
| Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps. | 79% |
| Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. | 66% |
| Promote particular destinations, tour packages, and other travel services. | 64% |
| Contact motel, hotel, resort, and travel operators to obtain current advertising literature. | 56% |
