According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. | 94% |
| Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. | 91% |
| Formulate pricing policies for merchandise, according to profitability requirements. | 88% |
| Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. | 87% |
| Monitor sales activities to ensure that customers receive satisfactory service and quality goods. | 87% |
| Instruct staff on how to handle difficult and complicated sales. | 86% |
| Assign employees to specific duties. | 85% |
| Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. | 84% |
| Keep records of purchases, sales, and requisitions. | 83% |
| Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. | 83% |
| Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. | 83% |
| Plan and prepare work schedules and keep records of employees' work schedules and time cards. | 83% |
| Review inventory and sales records to prepare reports for management and budget departments. | 83% |
| Inventory stock and reorder when inventory drops to a specified level. | 83% |
| Establish and implement policies, goals, objectives, and procedures for the department. | 82% |
| Establish credit policies and operating procedures. | 82% |
| Examine products purchased for resale or received for storage to assess the condition of each product or item. | 80% |
| Enforce safety, health, and security rules. | 80% |
| Plan budgets and authorize payments and merchandise returns. | 77% |
| Estimate consumer demand and determine the types and amounts of goods to be sold. | 77% |
| Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business. | 73% |
