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| Task | Importance |
|---|---|
| Ensure that money collected is properly recorded and secured. | 88% |
| Maintain files and control records to show correspondence activities. | 82% |
| Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence. | 79% |
| Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary. | 79% |
| Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints. | 79% |
| Process orders for goods requested in correspondence. | 77% |
| Compile data from records to prepare periodic reports. | 76% |
| Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service. | 75% |
| Present clear and concise explanations of governing rules and regulations. | 74% |
| Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature. | 73% |
| Compute costs of records furnished to requesters, and write letters to obtain payment. | 71% |
| Type acknowledgment letters to persons sending correspondence. | 71% |
| Compile data pertinent to manufacture of special products for customers. | 71% |
| Route correspondence to other departments for reply. | 70% |
| Complete form letters in response to requests or problems identified by correspondence. | 67% |
| Confer with company personnel regarding feasibility of complying with writers' requests. | 66% |
| Prepare records for shipment by certified mail. | 64% |