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| Task | Importance |
|---|---|
| Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. | 91% |
| Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. | 86% |
| Provide directions to guests. | 85% |
| Order flowers for guests. | 82% |
| Make travel arrangements for sightseeing or other tours. | 81% |
| Pick up and deliver items or run errands for guests. | 81% |
| Plan special events, parties, or meetings, which may include booking musicians or celebrities. | 78% |
| Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. | 78% |
| Arrange childcare services for guests. | 77% |
| Provide food and beverage services to guests. | 75% |
| Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides. | 74% |
| Assist guests with special needs by providing equipment such as wheelchairs. | 74% |
| Clean and tidy hotel lounge. | 73% |
| Receive, store, or deliver luggage or mail. | 73% |
| Perform office duties on a temporary basis when needed. | 71% |
| Arrange for the replacement of items lost by travelers. | 68% |
| Provide business services for guests, such as sending or receiving faxes or shipping packages. | 67% |
| Arrange for interpreters or translators when patrons require such services. | 64% |