According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. | 94% |
| Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary. | 94% |
| Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts. | 93% |
| Monitor alarm systems to ensure that secure conditions are maintained. | 91% |
| Contact security staff members when necessary, using radio-telephones. | 91% |
| Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location. | 89% |
| Record messages, suggesting rewording for clarity or conciseness. | 89% |
| Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. | 88% |
| Complete forms for sales orders. | 87% |
| Relay or route written or verbal messages. | 86% |
| Place telephone calls or arrange conference calls as instructed. | 84% |
| Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash. | 84% |
| Answer simple questions about clients' businesses, using reference files. | 83% |
| Stamp messages with time and date and file them appropriately. | 82% |
| Keep records of calls placed and charges incurred. | 81% |
| Process incoming or outgoing mail, packages, or deliveries. | 79% |
| Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules. | 79% |
| Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes. | 74% |
| Place orders, such as for equipment, supplies, or catering for meetings. | 67% |
