According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. | 95% |
| Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. | 95% |
| Perform paperwork required for monetary transactions. | 92% |
| Respond to and resolve patrons' complaints. | 92% |
| Greet customers and ask about the quality of service they are receiving. | 92% |
| Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams. | 91% |
| Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games. | 90% |
| Monitor payment of hand-delivered jackpots to ensure promptness. | 90% |
| Explain and interpret house rules, such as game rules or betting limits, for patrons. | 90% |
| Establish and maintain banks and table limits for each game. | 89% |
| Reset slot machines after payoffs. | 89% |
| Answer patrons' questions about gaming machine functions and payouts. | 87% |
| Record the specifics of malfunctioning machines and document malfunctions needing repair. | 86% |
| Monitor patrons for signs of compulsive gambling, offering assistance if necessary. | 86% |
| Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary. | 86% |
| Report customer-related incidents occurring in gaming areas to supervisors. | 85% |
| Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. | 85% |
| Record, issue receipts for, and pay off bets. | 84% |
| Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed. | 83% |
| Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating. | 83% |
| Exchange currency for customers, converting currency into requested combinations of bills and coins. | 82% |
| Determine how many gaming tables to open each day and schedule staff accordingly. | 81% |
| Evaluate workers' performance and prepare written performance evaluations. | 80% |
| Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners. | 77% |
| Monitor stations and games and move dealers from game to game to ensure adequate staffing. | 76% |
| Clean and maintain slot machines and surrounding areas. | 75% |
| Establish policies on types of gambling offered, odds, or extension of credit. | 70% |
| Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. | 64% |
