Supervisor of Gambling Services Workers

Supervisor of Gambling Services Workers

Your Fit?
Income

$76K

Preparation

Some

Growth

3.2%

What is a Supervisor of Gambling Services Workers?

A Supervisor of Gambling Services Workers oversees the operations and staff of a gambling establishment, such as a casino. This role involves managing staff, ensuring compliance with gaming regulations, and providing excellent customer service.

Sample job titles:

Casino Shift Manager (CSM), Floor Supervisor, Slot Supervisor, Table Games Supervisor

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How much does a Supervisor of Gambling Services Workers earn

Typical annual income Income by country/state/province

Income data is from Employment and Social Development Canada's 2024 wage tables. The closest match for this career in Canada’s occupational classification system is Supervisor of Gambling Services Workers.

Bottom 10%Bottom 25%Median (average)Top 25%Top 10%
$44K
per year
$52K
per year
$76K
per year
$104K
per year
$141K
per year

Compared to other careers: Median is $11K above the national average.

See income by country/state/province

What does a Supervisor of Gambling Services Workers do?

Work environment Quick task list Full task list Areas of specialization Description

Work environment

Supervisors of Gambling Services Workers typically work in casinos or other gambling establishments. The environment is fast-paced and can be high-pressure, involving constant interaction with staff and patrons. Work hours may include nights, weekends, and holidays due to the 24-hour nature of many gambling facilities.

Quick task list

  • Oversees the daily operations of casino games and staff.
  • Ensures compliance with gaming regulations and laws.
  • Trains and schedules gambling services staff.
  • Resolves customer complaints and ensures a high level of customer satisfaction.
  • Monitors gaming areas for cheating or theft.

Areas of specialization

  • Table Games Supervision: Specializing in managing operations at card or dice tables.
  • Slot Operations Supervision: Focusing on the management of slot machine areas and related staff.
  • Customer Relations: Concentrating on enhancing customer experience and resolving disputes.
  • Gaming Surveillance: Overseeing surveillance operations to prevent cheating and theft.
  • Regulatory Compliance: Ensuring all operations adhere to gaming laws and regulations.

Description

Supervisors of Gambling Services Workers play a crucial role in the smooth operation of gambling establishments. They must have a thorough understanding of casino games, gambling regulations, and customer service principles. Strong leadership and problem-solving skills are essential, as supervisors are responsible for managing staff, resolving conflicts, and ensuring operational efficiency.

The role requires excellent communication skills, as supervisors interact with a diverse range of people, from employees to patrons. They must also be adept at handling stressful situations, particularly in fast-paced or high-stakes gaming environments. Understanding of security measures and surveillance techniques is important to maintain a safe and fair gaming environment.

Career advancement in this field often comes from gaining experience and demonstrating competence in various gambling operations. Those who excel in this role can have a significant impact on the success of a gambling establishment, contributing to both customer satisfaction and profitability.

Job Satisfaction

Sources of satisfaction What makes a good fit Pros & cons

Sources of satisfaction

You might make a good Supervisor of Gambling Services Workers if you are...

Pros:

  • Dynamic work environment with various challenges.
  • Opportunities for interaction with a diverse clientele.
  • Potential for high earnings, especially in busy or upscale establishments.

Cons:

  • Often requires working during nights, weekends, and holidays.
  • High-pressure situations dealing with large sums of money and customer expectations.
  • The need for constant vigilance against cheating or theft.

How to become a Supervisor of Gambling Services Workers

Typical education High school After high school More resources Similar careers

Typical education

Typically, a high school diploma or equivalent is required, along with experience in the gambling industry. Some positions may prefer or require postsecondary education or training in hospitality, business, or a related field.

High school preparation

Courses:

  • Mathematics for understanding betting odds and payouts.
  • Psychology to learn about customer behavior and conflict resolution.
  • Business Studies to gain basic management and operational skills.

Extra-Curricular Activities:

  • Leadership roles in clubs or teams.
  • Volunteering in community events to develop customer service skills.
  • Participating in debate or drama clubs to enhance communication skills.

Preparation after high school

  • Gain experience in various roles within a casino or gambling establishment.
  • Consider courses or certifications in hospitality, business management, or gaming operations.
  • Attend workshops or seminars on gaming regulations and customer service.

More resources

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