According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Respond to customer inquiries or complaints. | 93% |
| Schedule guest appointments. | 92% |
| Maintain client databases. | 90% |
| Coordinate facility schedules to maximize usage and efficiency. | 87% |
| Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. | 83% |
| Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. | 83% |
| Plan or direct spa services and programs. | 82% |
| Develop or implement marketing strategies. | 81% |
| Sell products, services, or memberships. | 81% |
| Recruit, interview, or hire employees. | 81% |
| Assess employee performance and suggest ways to improve work. | 81% |
| Inventory products and order new supplies. | 81% |
| Establish spa budgets and financial goals. | 80% |
| Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines. | 80% |
| Train staff in the use or sale of products, programs, or activities. | 79% |
| Participate in continuing education classes to maintain current knowledge of industry. | 78% |
| Direct facility maintenance or repair. | 76% |
| Verify staff credentials, such as educational and certification requirements. | 75% |
| Schedule staff or supervise scheduling. | 75% |
| Check spa equipment to ensure proper functioning. | 74% |
| Develop staff service or retail goals and guide staff in goal achievement. | 72% |
