Reservation Ticket Agent

Your Fit

Income

$43K

Preparation

Some

Growth

1.3%

Definition
Your fit with this career
How much they earn
What they do
Job satisfaction
How to become

What is a Reservation Ticket Agent?

A Reservation Ticket Agent is responsible for booking, confirming, and managing reservations for transportation services, events, or accommodation. They serve as the primary point of contact for customers seeking to make or modify reservations, often providing information on schedules, pricing, and availability.

Sample job titles:

Customer Service Agent, Reservation Agent, Reservations Agent, Ticket Agent

Your test results

Why this fit score?

The fit report shows your areas of fit and misfit with Reservation Ticket Agent.

Fit report

Test scores

The scores report summarizes what we learned about you. It shows your results on everything measured in the career test.

Scores report

How much does a Reservation Ticket Agent earn

Income data is from Employment and Social Development Canada's 2024 wage tables. The closest match for this career in Canada’s occupational classification system is Reservation Ticket Agent.

Bottom 10%	Bottom 25%	Median (average)	Top 25%	Top 10%
$34K per year	$37K per year	$43K per year	$52K per year	$62K per year

Compared to other careers: Median is $22K below the national average.

See income by country/state/province

What does a Reservation Ticket Agent do?

Work environment

Reservation Ticket Agents are typically employed by airlines, travel agencies, hotels, and event venues. They work in office settings, travel agencies, or may operate remotely. The role often involves working on computers and telephones and requires excellent customer service skills. Working hours can include shifts, weekends, and holidays, particularly in industries like airlines and hotels that operate around the clock.

Quick task list

Books and confirms reservations for transportation, accommodation, or events.
Provides customers with information on schedules, pricing, and availability.
Processes payments and issues tickets or booking confirmations.
Handles customer inquiries, changes to reservations, and cancellations.
Maintains accurate records of reservations and transactions.

See full list of tasks with expert relevance ratings

Areas of specialization

Airline Reservations: Specializing in booking and managing flight reservations.
Hotel Reservations: Focusing on accommodation bookings and related services.
Event Ticketing: Handling reservations for events such as concerts, shows, and sports.
Cruise Line Reservations: Specializing in booking cruise trips and related activities.
Corporate Travel: Managing travel arrangements for business clients.

Description

Reservation Ticket Agents are essential in the travel and hospitality industry, facilitating the booking process for various services. They must have up-to-date knowledge of their employer's offerings, policies, and the reservation system. Strong communication and customer service skills are crucial, as agents often deal with customers' queries, special requests, and sometimes complaints.

The role requires attention to detail and organizational skills, as agents handle numerous reservations and must ensure accuracy in all transactions. Proficiency in computer systems, particularly reservation and booking software, is essential. Agents must be able to work efficiently in a fast-paced environment, often multitasking between phone calls, computer entries, and in-person customer interactions.

This occupation offers the opportunity to develop strong customer service and communication skills. It can be particularly appealing for those who enjoy working in the travel and hospitality sector and interacting with a diverse clientele. Career advancement can include roles in management, operations, or specialized areas within the travel and hospitality industry.

Job Satisfaction

Sources of satisfaction

Helping customers successfully plan their travel or attend events.
Working in the dynamic and diverse field of travel and hospitality.
Opportunities to learn about different destinations, travel options, and cultural events.

You might make a good Reservation Ticket Agent if you are...

A strong communicator, able to clearly convey information and options to customers.
Detail-oriented, ensuring all aspects of a reservation are correctly managed.
Patient and courteous, capable of handling customer inquiries and issues effectively.
Interested in the travel and hospitality industry and enjoy helping others with their travel plans.
Comfortable using computers and learning new booking software.

Pros:

Working in a dynamic industry with exposure to various travel and event options.
Potential for flexible working arrangements, including part-time and remote work.
Opportunities for career growth and specialization within the industry.

Cons:

The work can be repetitive and may involve dealing with difficult customers.
Irregular hours, including weekends and holidays, are common in this field.
The fast-paced environment can be stressful, especially during peak travel seasons or events.

How to become a Reservation Ticket Agent

Typical education

The minimum education requirement is usually a high school diploma. However, some employers prefer candidates with post-secondary education in tourism, hospitality, or a related field. On-the-job training is common in this occupation.

High school preparation

Courses:

Business or hospitality courses to understand customer service principles.
Geography or cultural studies for knowledge about travel destinations.
Computer classes for proficiency in using booking and reservation systems.

Extra-Curricular Activities:

Volunteering in customer service roles, such as at community events or local tourism offices.
Participating in clubs related to travel, geography, or cultural studies.
Developing communication skills through debate clubs or public speaking.

Preparation after high school

Pursuing a diploma or associate's degree in tourism, hospitality, or business administration.
Internships or part-time jobs in travel agencies, hotels, or event venues for practical experience.
Training programs or workshops focusing on reservation systems and customer service.

More resources

American Society of Travel Advisors (ASTA) - Provides resources and education for travel industry professionals.
Hospitality Sales and Marketing Association International (HSMAI) - Offers training and resources for hospitality professionals.
Travel Industry Association of America (TIA) - Provides insights and resources for travel professionals.
O*NET Online - Comprehensive resource for detailed information on various occupations, including Reservation Ticket Agents.

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Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.