According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. | 89% |
| Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. | 88% |
| Prepare invoices, shipping documents, and contracts. | 86% |
| Recommend merchandise or services that will meet customers' needs. | 85% |
| Inspect outgoing work for compliance with customers' specifications. | 85% |
| Receive and respond to customer complaints. | 84% |
| Check inventory records to determine availability of requested merchandise. | 84% |
| Verify customer and order information for correctness, checking it against previously obtained information as necessary. | 84% |
| Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments. | 82% |
| Direct specified departments or units to prepare and ship orders to designated locations. | 82% |
| Adjust inventory records to reflect product movement. | 82% |
| Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing. | 81% |
| Calculate and compile order-related statistics, and prepare reports for management. | 81% |
| Recommend type of packing or labeling needed on order. | 81% |
| Compute total charges for merchandise or services and shipping charges. | 81% |
| File copies of orders received, or post orders on records. | 78% |
| Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. | 78% |
| Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits. | 75% |
| Notify departments when supplies of specific items are low, or when orders would deplete available supplies. | 73% |
