According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. | 88% |
| Resolve customer complaints or answer customers' questions regarding policies and procedures. | 87% |
| Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. | 86% |
| Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance. | 83% |
| Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. | 82% |
| Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff. | 81% |
| Recruit, interview, and select employees. | 80% |
| Interpret and communicate work procedures and company policies to staff. | 80% |
| Develop work schedules according to budgets and workloads. | 80% |
| Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. | 80% |
| Train or instruct employees in job duties or company policies or arrange for training to be provided. | 79% |
| Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies. | 79% |
| Implement corporate or departmental policies, procedures, and service standards in conjunction with management. | 79% |
| Compute figures such as balances, totals, or commissions. | 79% |
| Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes. | 78% |
| Coordinate activities with other supervisory personnel or with other work units or departments. | 77% |
| Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work. | 77% |
| Make recommendations to management concerning such issues as staffing decisions or procedural changes. | 76% |
| Develop or update procedures, policies, or standards. | 75% |
| Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance. | 73% |
| Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. | 72% |
| Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria. | 71% |
| Keep informed of provisions of labor-management agreements and their effects on departmental operations. | 68% |
| Discuss work problems or grievances with union representatives. | 64% |
| Coordinate or perform activities associated with shipping, receiving, distribution, or transportation. | 64% |
| Monitor inventory levels and requisition or purchase supplies as needed. | 62% |
| Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services. | 61% |
| Arrange for necessary maintenance or repair work. | 59% |
| Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored. | 47% |
