According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. | 91% |
| Answer telephones, direct calls, and take messages. | 86% |
| Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. | 85% |
| Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. | 82% |
| Complete and mail bills, contracts, policies, invoices, or checks. | 82% |
| Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. | 81% |
| Compile, copy, sort, and file records of office activities, business transactions, and other activities. | 79% |
| Review files, records, and other documents to obtain information to respond to requests. | 78% |
| Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. | 78% |
| Process and prepare documents, such as business or government forms and expense reports. | 76% |
| Compute, record, and proofread data and other information, such as records or reports. | 75% |
| Complete work schedules, manage calendars, and arrange appointments. | 74% |
| Monitor and direct the work of lower-level clerks. | 73% |
| Prepare meeting agendas, attend meetings, and record and transcribe minutes. | 71% |
| Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. | 71% |
| Inventory and order materials, supplies, and services. | 70% |
| Deliver messages and run errands. | 69% |
| Train other staff members to perform work activities, such as using computer applications. | 65% |
| Count, weigh, measure, or organize materials. | 64% |
| Make travel arrangements for office personnel. | 60% |
| Troubleshoot problems involving office equipment, such as computer hardware and software. | 59% |
