According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. | 90% |
| Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. | 90% |
| Confer and cooperate with other managers to ensure coordination of hotel activities. | 89% |
| Greet and register guests. | 89% |
| Monitor the revenue activity of the hotel or facility. | 89% |
| Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions. | 88% |
| Manage and maintain temporary or permanent lodging facilities. | 88% |
| Train staff members. | 88% |
| Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. | 87% |
| Coordinate front-office activities of hotels or motels, and resolve problems. | 87% |
| Inspect guest rooms, public areas, and grounds for cleanliness and appearance. | 86% |
| Assign duties to workers, and schedule shifts. | 84% |
| Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted. | 83% |
| Interview and hire applicants. | 82% |
| Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. | 82% |
| Collect payments and record data pertaining to funds and expenditures. | 81% |
| Develop and implement policies and procedures for the operation of a department or establishment. | 81% |
| Prepare required paperwork pertaining to departmental functions. | 80% |
| Show, rent, or assign accommodations. | 79% |
| Perform marketing and public relations activities. | 79% |
| Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility. | 78% |
| Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry. | 75% |
| Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment. | 70% |
| Book tickets for guests for local tours and attractions. | 54% |
