According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Greet, register, and assign rooms to guests of hotels or motels. | 96% |
| Contact housekeeping or maintenance staff when guests report problems. | 96% |
| Issue room keys and escort instructions to bellhops. | 95% |
| Verify customers' credit, and establish how the customer will pay for the accommodation. | 94% |
| Make and confirm reservations. | 94% |
| Keep records of room availability and guests' accounts, manually or using computers. | 93% |
| Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. | 93% |
| Review accounts and charges with guests during the check out process. | 91% |
| Record guest comments or complaints, referring customers to managers as necessary. | 91% |
| Compute bills, collect payments, and make change for guests. | 90% |
| Transmit and receive messages, using telephones or telephone switchboards. | 90% |
| Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. | 89% |
| Advise housekeeping staff when rooms have been vacated and are ready for cleaning. | 88% |
| Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. | 88% |
| Plan, schedule or supervise the work of other employees. | 87% |
| Clean and maintain lobby and common areas, such as restocking supplies and watering plants. | 81% |
| Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. | 80% |
| Date-stamp, sort, and rack incoming mail and messages. | 79% |
| Arrange tours, taxis, or restaurant reservations for customers. | 77% |
| Deposit guests' valuables in hotel safes or safe-deposit boxes. | 77% |
