Similar careers
Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.
A Computer User Support Specialist provides assistance and advice to computer users and organizations. These professionals troubleshoot software and hardware issues, guide users in the use of computer systems, and resolve technical problems.
Education: Some college, no degree
Years in related career: None
On-the-job training: Moderate-term
Projected Growth: 5.0% (above average)
Annual job openings: 40 800
Direct AI exposure: 48% of tasks
Potential AI exposure: 85% of tasks
| Income data is from Employment and Social Development Canada's 2025 wage tables. The closest match for this career in Canada’s occupational classification system is User Support Technicians. According to the wage tables, average income is $66K per year. | ||||
|---|---|---|---|---|
| Bottom 10% | Bottom 25% | Median (average) | Top 25% | Top 10% |
| $43K per year | $52K per year | $66K per year | $83K per year | $102K per year |
| Compared to other careers: Median is $458 above the national average. | ||||
Computer User Support Specialists typically work in office settings, help desk centers, or remotely. They are employed across various sectors including IT services, educational institutions, healthcare, government, and businesses. Their work often involves direct interaction with users via phone, email, or in-person.
Computer User Support Specialists are essential in ensuring the smooth operation of computer systems within organizations. They are the first point of contact when technical issues arise, requiring them to have a broad knowledge of computer systems and excellent problem-solving skills. Their role is not just to fix immediate issues but also to guide and educate users to prevent future problems.
The job requires strong communication skills as they need to explain technical concepts in a way that non-technical users can understand. They must be patient and empathetic, often dealing with users who may be frustrated or stressed. Additionally, staying up-to-date with the latest technology and trends in IT is crucial in this ever-evolving field.
Career progression can include specialization in certain areas of IT, moving into network administration, or progressing to managerial roles. As technology becomes more integral to all aspects of business and everyday life, the demand for skilled support specialists is likely to increase, making it a stable and evolving career choice.
Most Computer User Support Specialist positions require post-secondary education, typically a college diploma or certificate in computer science, information technology, or a related field, which usually takes 1-3 years. Some roles may require only specific post-secondary courses combined with relevant experience, while others prefer or require a bachelor's degree in a related discipline. On-the-job training is common, especially for organization-specific systems and software.
Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.
