According to people in this career, the main tasks are...
| Task | Importance |
|---|---|
| Record information about financial status of customers and status of collection efforts. | 93% |
| Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. | 90% |
| Locate and monitor overdue accounts, using computers and a variety of automated systems. | 90% |
| Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. | 89% |
| Advise customers of necessary actions and strategies for debt repayment. | 88% |
| Answer customer questions regarding problems with their accounts. | 85% |
| Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise. | 85% |
| Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. | 85% |
| Receive payments and post amounts paid to customer accounts. | 83% |
| Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. | 79% |
| Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts. | 78% |
| Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports. | 77% |
| Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims. | 75% |
| Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. | 72% |
| Negotiate credit extensions when necessary. | 70% |
