Similar careers
Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.
A Computer User Support Specialist provides assistance and advice to computer users and organizations. These professionals troubleshoot software and hardware issues, guide users in the use of computer systems, and resolve technical problems.
Education: Some college, no degree
Years in related career: None
On-the-job training: Moderate-term
Projected Growth: 5.0% (above average)
Annual job openings: 40,800
Direct AI exposure: 48% of tasks
Potential AI exposure: 85% of tasks
| According to the U.S. Bureau of Labor Statistics, average income (in USD) in 2025 was $62K per year. | ||||
|---|---|---|---|---|
| Bottom 10% | Bottom 25% | Median (average) | Top 25% | Top 10% |
| $41K per year | $49K per year | $62K per year | $79K per year | $101K per year |
| Compared to other careers: Median is $11K above the national average. | ||||
Computer User Support Specialists typically work in office settings, help desk centers, or remotely. They are employed across various sectors including IT services, educational institutions, healthcare, government, and businesses. Their work often involves direct interaction with users via phone, email, or in-person.
Computer User Support Specialists are essential in ensuring the smooth operation of computer systems within organizations. They are the first point of contact when technical issues arise, requiring them to have a broad knowledge of computer systems and excellent problem-solving skills. Their role is not just to fix immediate issues but also to guide and educate users to prevent future problems.
The job requires strong communication skills as they need to explain technical concepts in a way that non-technical users can understand. They must be patient and empathetic, often dealing with users who may be frustrated or stressed. Additionally, staying up-to-date with the latest technology and trends in IT is crucial in this ever-evolving field.
Career progression can include specialization in certain areas of IT, moving into network administration, or progressing to managerial roles. As technology becomes more integral to all aspects of business and everyday life, the demand for skilled support specialists is likely to increase, making it a stable and evolving career choice.
Most positions require at least an associate degree in computer science or a related field, which generally takes 2 years to complete. However, some positions may only require postsecondary classes or relevant experience, while others may prefer a bachelor's degree.
Similarity is based on what people in the careers do, what they know, and what they are called. The process of establishing similarity lists is described in this white paper.
